Testing and Management Mistakes: The Inner Team

I found this old draft blog entry while going through some older blog entries. Since this has been laying around for many years now, I figured, it should be time to publish it now. Enjoy.

A couple of years ago Michael Bolton started a blog series on testing and management mistakes, to which I contributed four follow-up blog entries with an introduction, replacing blaming with placating, congruent responses, and causes. All of this was based on a single psychological model, or better, my understanding of it after having read through most of Jerry Weinberg’s work.

Recently I started to dive into some topics in psychology. While working through work from Schulz von Thun, I remembered this series when I crossed the idea of the inner team. I decided to revisit the original conversation and discuss it in the light of the inner team.

Schulz von Thun describes the inner team as a collective of personalities that each of us develops and carries with us. In any conversation, we face the struggle of forces for or against an argument. We also have a team leader, which could be stronger developed with some of us, or weaker, thereby yielding to different responses – sometimes even incongruent ones depending on the inner team member that cries the loudest at any given time.

Let’s revisit the conversation of the project manager asking a tester to work over the weekend, and take a closer look at the inner team within this tester.

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